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The glass, frames and mechanisms are of fairly straightforward design requiring no specialized techniques for diagnosis.
Some of the components from the description and operation section, such as the rain sensor and antennae are covered in other sections of the manual, so this section will provide basic diagnosis for the window and heated screen functions.
For information on the description and operation of the systems covered, refer to the relevant description and operations section of the workshop manual.
Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious mechanical or electrical faults.
Visual inspection
| Mechanical | Electrical |
- Window control switches condition and installation
- Window motors/regulators
- Window channels/runners
- Window cables
- Door window glass retaining brackets
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- Fuses
- Central junction box (CJB) - fuse 7
- Central junction box (CJB) - fuse 13
- Central junction box (CJB) - fuse 17
- Central junction box (CJB) - fuse 30
- Central junction box (CJB) - fuse 31
- Harnesses and connectors
- Window lift relay
- Window control switches
- Window motors
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- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- Use the approved diagnostic system or a scan tool to retrieve any diagnostic trouble codes (DTCs) before moving onto the symptom chart or DTC index.
- Make sure that all DTCs are cleared following rectification.
| Symptom | Possible causes | Action |
| Window(s) inoperative |
- Fuse(s)
- Switch fault
- Front switch isolator fault
- Motor/Regulator fault
- Channel/Runner fault
- Cable fault
- Harness fault
- Window circuit short circuit to ground, short circuit to power, open circuit, high resistance
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- Check the fuses (see visual inspection). Check the suspect window operation from the individual door switch and from the driver door master switch (it is unlikely that both switches would fail at the same time, so if the window is inoperative from either switch, suspect a fault other than a switch). If the inoperative window is a rear unit, check the function of the isolator at the master switch
- If the concern persists and a noise cannot be heard when operating the door window glass, GO to Pinpoint Test B.
- Refer to the electrical circuit diagrams and test the window circuit for short circuit to ground, short circuit to power, open circuit, high resistance
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| Window(s) 'one-shot' function inoperative |
- Window motor initialization required
- Switch fault
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NOTE:
Do not install a new window regulator assembly or motor for this concern.
- If the battery has been disconnected, carry out the initialization procedure. Refer to the relevant section of the workshop manual. Check the switch function after initialization
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| Rear window does not defrost |
- Fuse
- Switch fault
- Relay fault
- Element fault
- Circuit fault
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- Check fuse 13P of the CJB. Check the operation of the heated rear window switch and relay. Check the element for continuity. Check the heated rear window circuit. Refer to the electrical guides
|
| Window(s) noisy during operation |
- Channel/Runner fault
- Cable fault
- Motor/Regulator fault
- Door window glass retaining brackets
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|
| Slow or partial window operation |
- Fuse
- Switch fault
- Relay fault
- Element fault
- Circuit fault
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| Rear door window glass bounce back |
- Window motor initialization required (using the manufacturers approve diagnostic system)
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NOTE:
Do not install a new window regulator assembly or motor for this concern.
- Using the manufacturer approved diagnostic system, perform window initialization
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| Front door window glass bounce back |
- Window motor initialization required
- Channel/runner fault
|
NOTE:
Do not install a new window regulator assembly for this concern.
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NOTES:
-
Generic scan tools may not read the codes listed, or may read only 5-digit codes. Match the 5 digits from the scan tool to the first 5 digits of the 7-digit code listed to identify the fault (the last 2 digits give extra information read by the manufacturer-approved diagnostic system).
-
For a full list of seat heating function DTCs, refer to section 412-02 - Control Components in the workshop manual.
| DTC | Description | Possible causes | Action |
| B1C58-12 | Power Windows Relay Coil Circuit |
- Power windows relay coil circuit short to power
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- Refer to the electrical guides and check the power windows relay circuit, repair/renew as necessary
|
| B1C58-14 | Power Windows Relay Coil Circuit |
- Power windows relay coil circuit short to ground or open circuit
|
- Refer to the electrical guides and check the power windows relay circuit, repair as necessary
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| B1C59-12 | Power Windows Relay Output Circuit |
- Power windows relay output circuit short to power
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- Refer to the electrical guides and check the power windows relay output circuit, repair/renew as necessary
|
| B1C59-14 | Power Windows Relay Output Circuit |
- Power windows relay output circuit short to ground or open circuit
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- Refer to the electrical guides and check the power windows relay supply fuse, output circuit fuse and relay output circuit, repair as necessary
|
| B1C83-12 | Heated Rear Window Relay Coil Circuit |
- Heated rear window relay coil circuit short to power
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- Refer to the electrical guides and check the heated rear window relay circuit, repair as necessary
|
| B1C83-14 | Heated Rear Window Relay Coil Circuit |
- Heated rear window relay coil circuit short to ground or open circuit
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- Refer to the electrical guides and check the heated rear window relay circuit, repair as necessary
|
| B1C84-12 | Heated Rear Window Relay Output Circuit |
- Heated rear window relay output circuit short to power
|
- Refer to the electrical guides and check the heated rear window relay circuit, repair/renew as necessary
|
| B1C84-14 | Heated Rear Window Relay Output Circuit |
- Heated rear window relay output circuit short to ground or open circuit
|
- Refer to the electrical guides and check the heated rear window relay supply fuse and the relay output circuit, repair as necessary
|
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PINPOINT TEST A : WINDOW(S) NOISY DURING OPERATION
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| A1: CHECK THE DOOR WINDOW GLASS IS SECURE |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Remove the door window glass outer waist seal.
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|
2
Check if the door glass installed correctly and secured to the door window regulator.
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3
Ensure that an anti-rattle pad (available from the parts department) is installed to the door window glass retaining bracket and installed correctly.REFER to: Front Door Window Glass (501-11, Removal and Installation).
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Is the door window glass correctly installed and secure?
Yes
No
Install a new door window glass as necessary. REFER to: Front Door Window (501-11 Glass, Frames and Mechanisms, Removal and Installation) / Rear Door Window Glass (501-11 Glass, Frames and Mechanisms, Removal and Installation).
|
| A2: CHECK THE OPERATION OF THE DOOR WINDOW REGULATOR MOTOR |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Operate the door window regulator four times.
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Does the door window regulator operate correctly (without noise)?
Yes
No further action required
No
Check that the guide channel is correctly installed and rectify as required. Adjust the door window glass channel referring to the door glass channel setting procedure at the end of this section (see below). If the concern persists, GO to A3.
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| A3: CHECK THAT THE DOOR WINDOW GLASS SEAL IS FREE FROM FOREIGN MATERIAL |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check for any foreign material or obstruction in the door window glass seal.
|
|
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Is the door window glass seal free from foreign material?
Yes
No
Remove any foreign material from door window glass seal and lubricate the seal. Test the system for normal operation.
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| A4: CHECK THAT THE DOOR WINDOW GLASS SEAL IS INSTALLED CORRECTLY |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check that the door window glass seal is installed correctly.
|
|
|
Is the door window glass seal installed correctly?
Yes
No
Install the door window glass seal correctly. Test the system for normal operation.
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| A5: CHECK THAT THE DOOR WINDOW GLASS SEAL IS NOT WORN IN THE CHANNELS |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Visually check that the door window glass seal is not worn in the door channels.
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|
Is the door window glass seal worn in the channels?
Yes
Install a new door window glass seal as necessary. Test the system for normal operation.
No
Does the door window regulator operate correctly (without noise)? Test the system for normal operation.
The door window regulator motor can be removed from the regulator. Install a new door window regulator motor not the complete assembly for this concern.
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PINPOINT TEST B : WINDOW(S) INOPERATIVE (MOTOR NOISE CANNOT BE HEARD)
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| B1: CHECK THAT THE DOOR WINDOW GLASS SEAL IS FREE FROM FOREIGN MATERIAL |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check for any foreign material or obstruction in the door window glass seal.
|
|
|
Is the door window glass seal free from foreign material?
Yes
No
Remove any foreign material from door window glass seal and lubricate the seal. Test the system for normal operation.
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| B2: CHECK THAT THE DOOR WINDOW GLASS SEAL IS INSTALLED CORRECTLY |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check that the door window glass seal is installed correctly.
|
|
|
Is the door window glass seal installed correctly?
Yes
No
Install the door window glass seal correctly. Test the system for normal operation.
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| B3: CHECK THAT THE DOOR WINDOW GLASS SEAL IS NOT WORN IN THE CHANNELS |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Visually check that the door window glass seal is not worn in the door channels.
|
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|
Is the door window glass seal worn in the channels?
Yes
Install a new door window glass seal as necessary. Test the system for normal operation.
No
Adust the door window glass referring to the door window glass retaining bracket procedure in this procedure. Test the system for normal operation.
The door window regulator motor can be removed from the regulator. Install a new door window regulator motor not the complete assembly for this concern.
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PINPOINT TEST C : SLOW OR PARTIAL WINDOW OPERATION
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| C1: CHECK THAT THE DOOR WINDOW GLASS SEAL IS FREE FROM FOREIGN MATERIAL |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check for any foreign material or obstruction in the door window glass seal.
|
|
|
Is the door window glass seal free from foreign material?
Yes
No
Remove any foreign material from door window glass seal and lubricate the seal. Test the system for normal operation.
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| C2: CHECK THAT THE DOOR WINDOW GLASS SEAL IS INSTALLED CORRECTLY |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check that the door window glass seal is installed correctly.
|
|
|
Is the door window glass seal installed correctly?
Yes
No
Install the door window glass seal correctly. Test the system for normal operation.
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| C3: CHECK THAT THE DOOR WINDOW GLASS SEAL IS NOT WORN IN THE CHANNELS |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Visually check that the door window glass seal is not worn in the door channels.
|
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|
Is the door window glass seal worn in the channels?
Yes
Install a new door window glass seal as necessary. Test the system for normal operation.
No
Adust the door window glass referring to the door window glass retaining bracket procedure at the end of this section (see below). Test the system for normal operation.
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| C4: CHECK THE VOLTAGE TO THE DOOR WINDOW REGULATOR MOTOR |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Using a multimeter, check the voltage to the door window regulator motor.
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Is the voltage greater than 10 volts?
Yes
Install a new door window regulator motor as necessary.
No
Repair the wiring harness. Test the system for normal operation. If the concern continues, install a new door window regulator motor as necessary.
The door window regulator motor can be removed from the regulator. Install a new door window regulator motor not the complete assembly for this concern.
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PINPOINT TEST D : FRONT DOOR WINDOW GLASS BOUNCE BACK
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| D1: CHECK WINDOW MOTOR INITIALIZATION |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Initialize the door window motor. Where available, REFER to: Door Window Motor Initialization (501-11 - Glass, Frames and Mechanisms, General Procedures).
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Did the initialization work?
Yes
Test the system for normal operation.
No
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| D2: CHECK THAT THE DOOR WINDOW GLASS SEAL IS FREE FROM FOREIGN MATERIAL |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check for any foreign material or obstruction in the door window glass seal.
|
|
|
Is the door window glass seal free from foreign material?
Yes
No
Remove any foreign material from door window glass seal and lubricate the seal. Test the system for normal operation.
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| D3: CHECK THAT THE DOOR WINDOW GLASS SEAL IS INSTALLED CORRECTLY |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Check that the door window glass seal is installed correctly.
|
|
|
Is the door window glass seal installed correctly?
Yes
No
Install the door window glass seal correctly. Test the system for normal operation.
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| D4: CHECK THAT THE DOOR WINDOW GLASS SEAL IS NOT WORN IN THE CHANNELS |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Visually check that the door window glass seal is not worn in the door channels.
|
|
|
Is the door window glass seal worn in the channels?
Yes
Install a new door window glass seal as necessary. Test the system for normal operation.
No
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| D5: CHECK THE DOOR WINDOW GLASS IS SECURE |
| TEST CONDITIONS | DETAILS/RESULTS/ACTIONS |
|
1
Remove the door window glass outer waist seal.
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|
2
Check if the door glass installed correctly and secured to the door window regulator.
|
|
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Is the door window glass correctly installed and secure?
Yes
Test the system for normal operation.
No
Adjust the door window glass referring to the door window glass retaining bracket procedure in this section (see below). Test the system for normal operation. If the concern persists, install a new door window regulator motor as necessary. REFER to: Front Door Window Regulator and Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
The door window regulator motor can be removed from the regulator. Install a new door window regulator motor not the complete assembly for this concern.
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Door window glass retaining bracket adjustment procedure
- Remove the door window glass as necessary. REFER to: Front Door Window (501-11 Glass, Frames and Mechanisms, Removal and Installation) / Rear Door Window Glass (501-11 Glass, Frames and Mechanisms, Removal and Installation).
- Check for any foreign material or obstruction in the door window glass seal and channels. Clean all areas prior to adjustment to allow correct alignment.
- Release but do not remove the door window glass retaining bracket(s) bolt(s).
- Push the door window glass retaining bracket(s) to the edge of the door window glass to achieve minimum parallel gap.
- Tighten the door window glass retaining bracket(s) bolt(s).
- Tighten the retaining bolt(s) to 6Nm.
- Install the door window glass. REFER to: Front Door Window (501-11 Glass, Frames and Mechanisms, Removal and Installation) / Rear Door Window Glass (501-11 Glass, Frames and Mechanisms, Removal and Installation).
- Check the system for normal operation.
Door glass channel setting procedure
- Remove the door trim panel as necessary. REFER to: Front Door Trim Panel (501-05 Interior Trim and Ornamentation, Removal and Installation) / Rear Door Trim Panel (501-05 Interior Trim and Ornamentation, Removal and Installation).
NOTE:
Do not remove the door window glass channel.
- Lower the door glass.
- Release but do not remove the window glass channel retaining bolt.
- Raise and lower the door window glass.
- Tighten the door window glass channel retaining bolt to 10Nm.
- Check the system for normal operation.