New Vehicle Storage (G1535579)

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Standards

Vehicles may require storage for varying periods of time before the customer takes delivery. It is essential that a new Jaguar Land Rover vehicle is stored correctly to achieve complete customer satisfaction, when the vehicle has been removed from storage and prepared for sale.

This document establishes the MINIMUM STANDARDS required of franchise holders and vehicle storage companies appointed by Jaguar Land Rover for the storage of new vehicles.

Any deviation from these standards, must be agreed with Jaguar Land Rover. Concerns should be discussed with your Franchise Regional Manager.

This information should be used in conjunction with the applicable Pre-Delivery Inspection (PDI) information.

Preventative Measures

Adequate preventative measures must be taken to maintain each vehicle in storage in peak condition.

ARRIVAL

It is your responsibility to notify delivery companies immediately of any losses and/or transit damage identified on receipt of the vehicle.

Where applicable, Vehicle Condition Reports (VCR’s) must be endorsed accordingly, otherwise it is unlikely that the transit insurance company will accept any claims for missing items or damage rectification.

STORAGE

Correct preparation of vehicles for storage is essential. The majority of new vehicles leaving Jaguar Land Rover are provided with the appropriate protection for transit. It is your responsibility to make sure that a vehicle storage department or specialist company, is sufficiently equipped to undertake the storage requirements detailed in this publication.

DISPATCH

When removing vehicles from storage, you are responsible for procedures that make sure they are in a safe and roadworthy condition.

VEHICLE IDENTIFICATION UPON ARRIVAL

1. A New Vehicle Storage History Form must be raised for every new vehicle upon arrival and should remain inside the vehicle until dispatch. This must contain a record of the vehicle condition and any rectification work completed during the storage period.
2. Vehicles must be checked for correct specification and/or shortages. Where this is incorrect, the required parts should be procured through normal channels and costs claimed back through the Jaguar Land Rover claims submission system using the appropriate shortage or misbuild program code.
3. Claims for rectifying incorrect specification items and/or shortages must be made in accordance with the conditions detailed in Section C of the Warranty Policy and Procedures Manual.
4. Ignition and door keys must be suitably labeled and when the vehicle is locked, they must be held in a suitably identified and secure location. All key numbers must be recorded on the New Vehicle Storage History Form. All keys, including spares, must be removed from the vehicle during storage for security reasons.
5. During storage the vehicle must remain in transit mode, except for completing the battery check procedure.

VEHICLE INSPECTION

Category 2 - Jaguar - Hood + Roof + Tailgate Glove + CAT 1.

Category 2 - Land Rover - Hood Glove + CAT 1.

Category 3 - Full Body Cover + CAT 1.

Any defects found during inspection must be rectified before the vehicle is stored.

Make sure that the bumper and body side protectors are correctly installed.

Delivery damage is not the responsibility of Jaguar Land Rover and must not be made the subject of a warranty claim. It is the responsibility of the retailer or vehicle storage company to identify any such damage at the time of the new vehicle receipt and to make sure that the full details are recorded on the Delivery Receipt. Claims for rectification of such damage must be directed to the delivery company.

Failure to notify the delivery company of damage details at the time of receipt will result in claims for subsequent rectification being rejected.

Warranty claims for damage repairs may only be submitted where Jaguar Land Rover's responsibility is clearly indicated.

Examples falling into this category are paintwork damage during the installation of trim or outward facing dents on the door skin.

Warranty claims will not be accepted for any transit damage repaired or identified after the vehicle has been placed into service.

IDEALLY, ALL VEHICLES SHOULD BE STORED IN A WELL VENTILATED AND TEMPERATURE-CONTROLLED BUILDING.

However, it is recognized that the majority of all vehicle storage is done in an open compound. Therefore, the following site requirements must be observed and should be authorized with your Franchise Regional Manager.

1. The site should have a level well-drained hard standing surface, preferably concrete or tarmac. This must be free from loose/sharp edges and any contaminates that may lead to tire damage.
2. The site and driveways must be kept clean and clear of any obstruction at all times.
3. The site must be enclosed by a secure intruder-proof perimeter fence and the gates securely locked. The site should be under daily surveillance, with unauthorized access prevented at all times.
4. The site should be located away from areas subject to industrial fallout, sea spray or wind-blown dust and sand. Where fallout conditions are unavoidable it will be necessary to monitor the exterior condition of all vehicles and wash as necessary.
5. Mains water, tire inflation and battery charging facilities must be available on site.
6. Hedges, shrubs and trees adjacent to the site should be kept trimmed and clear of stored vehicles.
7. Vehicles must not be parked under trees, overhead cables or other overhanging structures as bird droppings or other types of contamination could occur.

VEHICLE PARKING

Vehicles must be parked tidily with 300 mm (1 foot) between bumpers, front and rear.

Vehicles must be parked 750 mm (2.5 feet) away from any fixed obstacle (for example a wall or fence)

Vehicles must be moved on a first-in-first-out basis, subject to specification.

FACILITIES AND EQUIPMENT

The following equipment used must be functionally capable of meeting the compliance requirements. Please refer to the approved equipment document.

• Vehicle wash facilities.
• Tire inflation equipment with calibrated gauge 0 - 4.1 Bar (0 - 60 psi).
• Jacking equipment.
• Wheel brace.
• Approved battery tester.

The following materials must be available and must meet Jaguar Land Rover specifications:

• Engine oil.
• Transmission fluid.
• Brake fluid.
• Distilled water.
• Windshield washer fluid.
• Engine coolant.

Access to a trailer/recovery vehicle must be available (vehicles should not be towed).

A comprehensive filing system must be available to store vehicle records.

REFERENCE CHART

The following chart gives a quick reference to the requirements necessary during the time a vehicle is in storage. A detailed explanation of each operation is provided on subsequent pages.

If a vehicle remains in storage after 150 days from receipt of vehicle, a new form must be started.

BATTERIES

Make sure the correct standard of battery care is applied, refer to the 'Battery Care Requirements for New Vehicles' (Retailer).

For requirements for receipt of a new vehicle, new vehicle storage and replacement batteries, refer to the 'Battery Care Requirements for New Vehicles' (Retailer and Service).

Place a label on the vehicle (or on the New Vehicle Storage History Form) to indicate when a battery recharge will be required. The battery condition should be checked prior to starting and/or moving the vehicle.

The storage, handling and charging of batteries is not dangerous, provided that the battery manufacturers’ recommendations are followed. However, a suitable storage and charging facility must be available and should be in accordance with local legal requirements.

Hybrid Electric Vehicle (HEV) BATTERY

If the vehicle is not used for 30 days or more, it is essential that the EV battery is charged. For longer storage periods, charge the high voltage battery every 30 days.

Charge the EV battery as follows:

• Press and hold the brake pedal then press the start/stop switch to start the vehicle.
• To view the Tachometer, open the Instrument Panel Cluster (IPC) menu, then select Instrument Display, Hybrid Content and Reduced Hybrid Display.
• Raise the engine speed to approximately 1500 rpm.
• When the EV battery charge level has reached the position indicated in the following illustration, the vehicle may be switched off.

COOLING SYSTEM

• It is ESSENTIAL to maintain the concentration of coolant at the factory-fill condition. Failure to do so may cause oxidization of the cooling system leading to corrosion of the engine and heater.
• The coolant level is to be maintained at the correct level and checked in line with the 30, 60 and 90 day process.
• If the temperature has fallen below -40°C (-104°F) the coolant system must be checked for leaks before starting the engine.
• If the vehicle is to be started between the 30, 60 and 90 day process the coolant level must be checked before the engine is started.
• The coolant mixture specification is 50% plain water and 50% Jaguar Land Rover coolant with corrosion inhibitor for frost protection down to -36°C (-96°F).

1. Carefully examine the radiator and all hoses for leaks and correct installation of hose clamps.
2. Remove the expansion tank filler cap and drain the cooling system as instructed in the applicable section of the Workshop Manual.
3. Mix coolant and water in the correct proportions and to the correct volume.
4. Close the drain plug and add the coolant until the level in the expansion tank is steady at ‘MAX’.

ENGINE OIL LEVEL

Where equipped, remove the oil level gauge and check the oil level. If necessary, top up with the correct specification of oil.

For vehicles with an electric oil level gauge, check the engine oil level using the procedure described in the applicable section of the Workshop Manual.

AIR CONDITIONING SYSTEM

If the vehicle is stored for 30 days or more, the engine and air conditioning system should be operated using the following process:

1. Switch the ignition ON.
2. Make sure the air conditioning is switched OFF.
3. Start the engine and allow to idle for 1 minute.
4. Switch the air conditioning ON and set to LOW.
5. Make sure that all the instrument panel vents are open.
6. Run the air conditioning system for minimum of 5 continuous minutes with the engine at idle.

TIRES

For storage purposes, tires on the road wheels must be inflated to and maintained at a maximum pressure of 3.60 Bar (52 psi).

The spare wheel tire pressure must be maintained at the appropriate pressure specified in the Owners Handbook.

Tire condition should be inspected and defective tires replaced prior to removal from storage.

PARKING BRAKE

DOORS, WINDOWS AND VEHICLE INTERIOR

Doors, windows, hood, tailgate and fuel flap must be closed and locked to prevent water and moisture ingress.

PAINTWORK

Paintwork can be damaged if the body protection remains on the vehicle for an extended period of time.

All markets:

• CAT 1 protection must be removed after 180 days.
• CAT 2 protection must be removed after 1 year.
• CAT 3 protection must be removed after 1 year.

If storage is subsequently continued, the vehicle must be kept under cover and should be washed regularly (at least every month).

PROCEDURES

Before removal from the storage area, all fluid levels must be checked and replenished where necessary. This includes;

• Coolant.
• Hydraulic fluids.
• Lubricating oils.

Where a substantial loss has occurred the cause must be traced prior to moving the vehicle.

The New Vehicle Storage History Form must be checked and safety related faults rectified before the vehicle is moved from the storage site. These checks are essential to confirm that the vehicle is safe to drive.

Tires must be adjusted to the pressures recommended in the applicable Workshop Manual or Owners Handbook.

Reconnect the battery negative terminal (if applicable).

Check the operation of the lighting and signaling equipment.